Plan of correction & deficiencies guidance

Plan of Correction (POC) Assistance  

Dealing with a survey deficiency and preparing a Plan of Correction (POC) can be overwhelming, especially when facing tight deadlines. At Dustin Phillips Consulting, we simplify the process, reduce stress, and help ensure your POC is accepted the first time. 

What is a Plan of Correction (POC)?  

A POC is a formal document that healthcare facilities must submit to their state or accrediting agency in response to survey deficiencies. It outlines:  

- What was cited: The deficiency identified during the survey.  

- How it will be corrected: The specific steps the facility will take to resolve the issue.  

- Who will ensure compliance: The staff member responsible for implementation.  

- When it will be resolved: A clear timeline for corrective actions.  

Challenges with POCs 

Preparing a POC can be stressful. Facilities often rush to meet deadlines and:  

- Overlook critical details required for acceptance.  

- Fail to explore all possible corrective actions.  

- Submit incomplete or unclear plans, resulting in rejection and delays.  

How Dustin Phillips Consulting Can Help  

I understand what reviewers expect in a POC. Here’s how I can support your facility:  

1. Complete and Accurate POC Preparation  

 - Ensure your POC addresses all required elements.  

 - Provide clarity and detail to increase acceptance on the first submission. 

2. Cost-Effective Solutions 

 - Identify corrective actions you may not have considered. 

 - Offer faster, more affordable options to resolve deficiencies without compromising quality or compliance. 

3. Guidance on Compliance Timelines  

 - Help you understand realistic deadlines for corrective actions.  

 - Avoid costly delays or rushed fixes that don’t meet standards. 

4. Deficiency Disputes 

 - Review the cited deficiencies to determine if they are valid. 

 - Provide guidance on disputing inaccurate citations and getting them removed.